West Lake Hills Texas Florists

Recent Reviews

• 5 5

  Brown's Floral Co.

  Brown' s Floral Co

  “Fabulous and Wonderful. Love their work and arrangements.”

• 1 5

  Rockwall Flower and Design Studio

  Disappointed

  “My wedding is a few months away, and in order to have time to pay the expense of the flowers, I decided to go to Darby s Rockwall Flower and Design to get the ball rolling. \n\nI should have just gone with my gut and gone with someone else before I made an appointment, but I decided to give them a chance and see what they had to offer because of all of the good reviews I found on several different sites. When I initially walked in, I learned that the owner, Darby, was on vacation. The person took my information and assured me that someone would contact me by the next day to make an appointment. I didn t hear from anyone for over a week. Darby called, and we made an appointment.\n\nWhen I arrived for my appointment, Darby and I sat down to talk things over. The first thing that I told her was that I really don t like the look of a specific kind of flower, although my bridesmaids did, and I didn t really want it. Instead of going in a different direction, she drew what this flower would look like with others on a sheet of paper and was trying really hard to persuade me to go with that flower. I liked the look of the drawing, and even though I wasn t feeling quite sure about it, I decided to finish with the appointment, go home and look at pictures of the arrangement she drew up, and wait for the quote. When I went home to check out the arrangement, I was horrified. I did not like it at all. \n\nBefore I left, Darby told me that I would get my quote by the next day. I waited...and waited...and waited...and several days later went into the shop to ask about it thinking that maybe they d have a hard copy to give me. I shouldn t have gone in. \n\nI was greeted by Maureen, who insisted on speaking down to me like I was a stupid child...but she did it in a nice way. My mom and I checked out (and wanted to walk out) when she started in with Let me tell you how the flower business works... She insisted that I misunderstood when Darby told me that I would get a quote next-day because she usually doesn t get them done for about a week and kept asking whether or not I checked my spam. She also decided to lecture me on how e-mail works (I worked in IT), and basically told me that I need to go home and check my spam because I missed it. Regardless, she pressed me for my information after I told her to forget about it, and called Darby.\n\nMaureen called be about an hour later with the same condescending attitude. After going into a dissertation about what meet the teacher night is, how to check my spam, an what a large PDF is, she eventually told me that Darby did, in fact, send the quote when she said she would, and said that she d re-send it again later that night. It has been almost two days, and I still haven t received it..nor have I received a phone call asking whether or not I got the quote and if I have any questions (which, if they truly wanted my business, they would have done sometime today...especially knowing that I hadn t received it in the past).\n\nI went to two other local flower shops. Not only did both of the owners there listen to what I wanted, liked, and disliked, but they made helpful suggestions centered around that. They didn t try to pressure me into getting anything that I didn t want, they had plenty of pictures to show me (instead of drawing something), and wrote me a quote right then and there (I don t know why Darby couldn t...)\n\nI ultimately went with one of these other stores because of the poor customer service. I don t appreciate being spoken down to, I don t appreciate not being followed up with (considering the circumstances), and I don t at all like how my questions and concerns were handled by Maureen. Rockwall Flower and Design might be good for small day-to-day arrangements, but I definitely wouldn t trust them with a big event like a wedding or funeral. \n\nYou re better off taking your business elsewhere.”

• 5 5

  Town and Country Floral Gallery

  GREATNESS

  “LOVE this new florist I have found....I am new to Granbury and after having lived all over and having a love for flowers ...I was shocked to find this gem....they are located in a charmin old house off the square with lots of great gift and home decor items and the Floral designs are amazing....they can do modern to shabby chic.....MY NEW FAVE FLORST!!”

• 5 5

  Azle Florist

  Awesome to do business with!!

  “When they didn't have just what we needed they went out of their way to get it in a very short time. Wonderful people to do business with! I recommend them every chance I get!”

• 1 5

  Bamis Flowers and Gifts

  They took my money

  “I ordered and paid for flowers on 9/2/10 for my sisters 1 year anniversary of her death. Today is 9/13/10 and I still haven't received the flowers. Actually after trying to contact them it seems that their phones and website have been disconnected. I guess they scammed me and now I am stuck with no flowers and no money. ”